Not happy? Tell us.
At ABC Sport BSO BV we do everything we can to offer your child a safe, sporting and familiar place to be. Quality and open communication come first for us. Even so, you may be unhappy about something or want to raise a concern. We take what you tell us very seriously. This procedure explains how we handle it.
Last updated · September 2026
With the site manager
Talk to us on site
Do you have a complaint or a remark, or is something not sitting right with you? We ask you to raise it first with the member of staff involved, or directly with our permanent site manager. In our experience an open conversation is often enough to clear things up and to reach a workable solution together, quickly.
With the management
Filing a formal complaint
If you and the site manager cannot work it out, or if the nature of the complaint is such that you would rather take it straight to management, you can file your complaint formally with the management of ABC (Nathaniël Manubulu), preferably by email.
Please include
- Your name
- Your child's name
- The date on which the incident took place
- A clear description of the complaint
Careful handling within 6 weeks
We aim to resolve every complaint as quickly and adequately as we can. We guarantee that your formal complaint is always investigated confidentially and carefully. In every case you will receive a written and substantive response within the statutory term of 6 weeks after filing. In it we explain how we investigated the complaint and which structural solution or measure we arrived at.
If we cannot resolve it together
The external childcare disputes committee
Before you can go to the external disputes committee, the law requires that the complaint has first been filed with us internally. Should our internal handling unexpectedly fail to lead to a satisfactory solution, or should we not have handled the complaint within the statutory 6 weeks, you have the right to submit your complaint as a dispute to the independent external Geschillencommissie Kinderopvang.
For free information and advice you can always contact the Klachtenloket Kinderopvang, the childcare complaints desk, which is part of the disputes committee.
Want to file a complaint?
Email the management directly. You will receive a written and substantive response within the statutory term of six weeks.
Email the management →